INSPECT YOUR PURCHASE
Upon receiving your order, make sure you inspect it thoroughly. If there is a problem with your order, please reach out to us immediately at (434) 266-1241 or leave us a message by clicking (or tapping) "Chat" on the bottom right of your screen so that we can resolve your concern.
30 DAY MONEY BACK GUARANTEE
Upon receiving your order, if you are unsatisfied for any reason, you have 30 days to return your NEW AND UNUSED items. USED ITEMS CANNOT BE RETURNED. You must contact us first letting us know what you are returning and why. You must include the original invoice that was shipped with your shipment. For your protection please be sure to send back the item in the original shipping container and insure the product for the full value in case it gets damaged during the return process. Refunds will be sent once we have received your returned items and have had a chance to inspect them.
Original shipping charges are non-refundable. If the order was shipped under the terms of our FREE SHIPPING OVER $50.00 policy, the actual shipping charges that Premier Billiards incurred will be subtracted from the refunded amount. (Please be aware that this is free shipping with “purchases” over $50. If you return your purchase, it is no longer a purchase and therefore the original shipping charges will be accessed). Shipping and insurance charges for the return of the item(s) are the responsibility of the customers.
AFFIRM FINANCING REFUND POLICY
Returns made under our 30-day return policy that were financed by Affirm are all subject to a 15% restocking fee.
DAMAGED GOODS
If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard products or packaging. The carrier may wish to inspect the package before paying a claim.
If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent the merchandise may be damaged, refuse delivery, and call us at (434) 266-1241
If you find an item damaged after delivery, retain the shipping carton and all packing material and notify the Shipping Company and Premier Billiards immediately.
SHIPPING DELAYS
Premier Billiards cannot be responsible for any delays caused by the shipping companies, weather, etc.
CUSTOMIZATIONS
Any orders that are customized are not returnable, refundable or exchangeable. This includes shafts that have had the tips changed out prior to shipping.